The Power of Words.

How just changing a few words can make a world of difference.

This usually brings a tear to our eyes when we see it. It is a poignant illustration of how important the words you and your team use are.


So, rather than saying "Can I help you?" or the seemingly universal "Are you allright there?" which can so easily be dismissed with a "No" or a "Yes I'm fine".


Use an open question such as "How may I help you?", or "What can I do for you?". These questions are more likely to get a conversation going and allow your team to discover what the client wants.

Your first question as a customer walks in is your "headline".

Give Lisa, Kerry, Christine Lizzie or Jaclyn a ring on 0151 653 5525/3115

3 Whinmoor Close, Prenton, Merseyside, CH43 7XR Telephone: 0151-653-5525/3115

Mobile (Lynda): 0786-654-2910 - Fax: 0124-464-6031 - email:

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