The Power of Words.
How just changing a few words can make a world of difference.
This usually brings a tear to our eyes when we see it. It is a poignant illustration of how important the words you and your team use are.
So, rather than saying "Can I help you?" or the seemingly universal "Are you allright there?" which can so easily be dismissed with a "No" or a "Yes I'm fine".
Use an open question such as "How may I help you?", or "What can I do for you?". These questions are more likely to get a conversation going and allow your team to discover what the client wants.
Your first question as a customer walks in is your "headline".